This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs.
This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
- Teacher: Faisal Fayyaz
- Teacher: Mohammad Salman Bin Murad
- Teacher: Rathod Naresh
- Teacher: Yagya SAPKOTA
- Teacher: Jiaqi wu