This unit describes the skills and knowledge required to organise training for others for an information or knowledge management system and to manage the use of the system.
It applies to individuals who are responsible for seeing that key information and corporate knowledge are retained, accessible to others and improve business outcomes.
The unit applies to information or knowledge management systems which comprise policies, protocols, procedures and practices to manage information or knowledge within the organisation and among relevant stakeholders.
- Teacher: Binyao Wei