Course info

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Organise and complete own work schedule

1.1 Develop work goals and key performance indicators (KPIs) according to task and organisational requirements

1.2 Prioritise workload according to task timeframes

1.3 Identify factors affecting achievement of work objectives

1.4 Develop personal work plans

2. Evaluate own work performance

2.1 Identify variations between expected and actual work performance according to task requirements and KPIs

2.2 Report variations to relevant personnel

2.3 Seek feedback from relevant personnel for solutions to minimise variations in expected and actual work outputs

2.4 Research sources of stress and access appropriate supports according to organisational policies and procedures

3. Coordinate personal skill development and learning

3.1 Identify personal and professional development needs for job role

3.2 Identify opportunities to undertake personal skill development activities in consultation with supervisor

3.3 Access professional development opportunities

3.4 Record professional development undertaken for continuous learning and career development process

3.5 Incorporate feedback into review of further learning needs

Skill 

Description 

Learning

• Employs a range of approaches and investigative techniques to source the knowledge necessary to arrange personal learning experiences

Reading

• Interprets textual information to determine organisation’s procedures, own work performance and objectives

Writing

• Prepares written reports and workplace documents that communicate information clearly and effectively

Oral communication

• Provides and receives feedback using specific and relevant language
• Uses listening and questioning techniques to confirm understanding

Self-management

• Complies with organisational policies, procedures and protocols

Teamwork

• Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role
• Proactively collaborates with others to achieve specific goals

Planning and organising

• Plans and organises work commitments to ensure deadlines and objectives are met
• Uses formal analytical thinking techniques to recognise and respond to routine problems

Technology

• Uses digital systems and tools to enter, store and monitor information