ELEMENTS 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Source and use industry information.

1.1. Identify sources of information on the structure and operation of the hospitality industry.

1.2. Access information of relevance to the hospitality industry to assist operational duties.

1.3. Obtain information on features of current and emerging hospitality products and services relevant to job role.

1.4. Apply information about the hospitality industry and its products and services to enhance the quality of work performance.

2. Source and use compliance information.

2.1. Obtain information on laws specifically relevant to the hospitality industry and work compliantly.

2.2. Seek information on industry quality assurance schemes and apply to benefit own organisation.

2.3. Access and apply information on career planning and equal employment opportunity (EEO) law.

2.4. Obtain information on ethical industry practices and conduct day to day hospitality activities according to those practices.

3. Source and use information on hospitality technology.

3.1. Source and access information on current and emerging technologies that impact on operational duties.

3.2. Use information on technology to suggest new and improved workplace practices.

3.3. Use current and emerging technology in day to day work activities.

4. Update personal and organisational knowledge of the hospitality industry.

4.1. Identify current issues and trends for the industry.

4.2. Identify and use a range of opportunities to update current and emerging knowledge of the hospitality industry.

4.3. Share updated information with colleagues.

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.

SKILLS 

DESCRIPTION 

Reading skills to:

• read the content of plain English information about laws and quality assurance processes
• research and sort hospitality industry information and determine information relevant to own work.

Writing skills to:

• write and summarise notes, and record information in basic documents, information sheets and files.

Oral communication skills to:

• use open and closed probe questioning to interact effectively and obtain information.

Learning skills to:

• update, review and maintain own knowledge of the hospitality industry.

Technology skills to:

• use a computer and keyboard
• use online information systems to search for information.