BSBDIV301 - Work effectively with diversity

Unit Of competency

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work.

It applies to individuals who work in a variety of contexts where they will be expected to interact with a diverse client and/or co-worker population. They may also provide some leadership and guidance to others and have some limited responsibility for the output of others.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Workforce Development – Diversity

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Recognise individual differences and respond appropriately

1.1 Recognise and respect individual differences in colleagues, clients and customers

1.2 Respond to differences sensitively

1.3 Ensure behaviour is consistent with legislative requirements and enterprise guidelines

1.4 Accommodate diversity using appropriate verbal and non-verbal communication

2 Work effectively with individual differences

2.1 Recognise and document knowledge, skills and experience of others in relation to team objectives

2.2 Encourage colleagues to utilise and share their specific qualities, skills or backgrounds with other team members and clients in order to enhance work outcomes

2.3 Ensure relations with customers and clients demonstrate that diversity is valued by the business

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance 

Criteria 

Description 

Reading

1.3, 2.1

  • Comprehends textual information to determine regulatory requirements and adhere to internal policies

Writing

1.4, 2.1

  • Records key information related to the outcomes of the job, using appropriate vocabulary and style
  • Varies writing style to meet requirements of audience and purpose

Oral Communication

1.2, 1.3, 1.4, 2.2, 2.3

  • Uses appropriate tone, speech and pace in verbal interactions
  • Selects vocabulary appropriate to the audience

Navigate the world of work

1.3

  • Complies with legislative requirements and explicit policies and procedures

Interact with others

1.1, 1.2, 1.4, 2.1-2.3

  • Identifies and takes steps to follow accepted communication practices and protocols
  • Contributes to work group activities using accepted conventions
  • Recognises common cultural and other differences of people in the work context and makes adjustments to respect and accommodate these differences

Get the work done

2.1

  • Plans and implements routine tasks according to directions

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBDIV301 Work effectively with diversity

BSBDIV301A Work effectively with diversity

Updated to meet Standards for Training Packages

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • adjust language and behaviour as required by interactions with diversity
  • identify and respect individual differences in colleagues, clients and customers
  • apply relevant regulations, standards and codes of practice.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • identify major groups in the workplace and community, as defined by cultural, religious and other traditions and practices
  • identify reasonable adjustments that facilitate participation by people with a disability
  • explain the value of diversity to the economy and society in terms of:
  • workforce development
  • Australia’s place in the global economy
  • innovation
  • social justice.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the workforce development – diversity field of work and include access to:

  • office equipment and resources
  • examples of regulations, standards and codes of practice working with diversity
  • examples of workplace diversity issues
  • case studies and, where possible, real situations
  • examples of workplace diversity policies and procedures
  • interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10