Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish business plan

1.1 Identify organisational and legislative frameworks relevant to development of a business plan

1.2 Review market requirements for the organisation’s products and service

1.3 Identify and assess business requirements, objectives, competitors and established plans

1.4 Develop performance objectives and measures for business plan, in consultation with relevant stakeholders

1.5 Identify financial, human and physical resource requirements for the business

1.6 Develop business plan

2. Implement business plan

2.1 Communicate business plan to all relevant stakeholders

2.2 Confirm skilled labour is available to implement plan

2.3 Test performance measurement systems and refine, where required

2.4 Prepare reports on key aspects of the business

2.5 Report system failures, product and service failures and variances to the business plan as they occur

3. Respond to performance data

3.1 Analyse performance reports against planned objectives

3.2 Review performance indicators and refine, where required

3.3 Identify and coach under-performing staff

3.4 Establish ongoing review processes

Skill 

Description 

Reading

• Gathers, interprets and analyses textual information when developing the business plan and monitoring operational performance

Writing

• Communicates relationships between ideas and information, matching style of writing to purpose and audience
• Researches, plans and prepares business plan for relevant stakeholders

Oral communication

• Presents information and seeks advice using language and features appropriate to audience
• Participates in discussions using listening and questioning to elicit the views of others and to clarify or confirm understanding

Numeracy

• Extracts and evaluates mathematical information to review the market, research competitors and review pricing structures

Enterprise and initiative

• Takes full responsibility for identifying and complying with legislative requirements applicable to self and the organisation

Teamwork

• Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group interaction, influencing direction and taking a leadership role
• Provides support in field of expertise to colleagues, as required

Planning and organising

• Sequences and schedules complex activities, monitors implementation and manages relevant communication
• Systematically gathers and analyses all relevant information and evaluates options in order to monitor performance and identify opportunities for improvement