ELEMENTS 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Monitor staff performance and provide feedback.

1.1. Consult with and inform colleagues about expected standards of performance using appropriate communication mechanisms.

1.2. Monitor ongoing performance through regular performance appraisals and by maintaining close contact with the workplace and colleagues.

1.3. Regularly provide colleagues with guidance and support to enhance their work performance.

1.4. Provide recognition and rewards for achievements and outstanding performance.

1.5. Identify need for further coaching or training and organise according to organisational policies.

2. Recognise and resolve performance problems.

2.1. Identify and investigate performance problems.

2.2. Use feedback and coaching to address performance problems.

2.3. Discuss and agree on possible solutions with the colleague.

2.4. Follow-up outcomes of informal counselling through review in the workplace.

2.5. Organise and conduct a formal counselling session when needed according to required procedures.

3. Implement performance management systems.

3.1. Implement formal performance management systems.

3.2. Conduct individual performance evaluations openly and fairly.

3.3. Complete and file performance management records.

3.4. Agree on courses of action with colleagues and follow-up in workplace.

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.

SKILLS 

DESCRIPTION 

Reading skills to:

• review staff records and performance management documents.

Writing skills to:

• record potentially complex and sensitive information about staff performance.

Oral communication skills to:

• provide effective feedback, coaching and counselling to team members.

Problem-solving skills to:

• evaluate factors contributing to poor staff performance.

Teamwork skills to:

• monitor the performance of individuals and their effect on the team and take corrective action to enhance whole of team performance.