This qualification reflects the role of community service workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.

At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.

Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.

To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency.

CHCPRP003 Reflect on and improve own professional practice

CHCCCS009 Facilitate responsible behaviour

CHCADV002 Provide advocacy and representation services

CHCDFV001 Recognise and respond appropriately to domestic and family violence

CHCCCS019 Recognise and respond to crisis situations

BSBPEF401 Manage personal health and wellbeing

CHCDEV005 Analyse impacts of sociological factors on people in community work and services

Application

This unit of competency describes the performance outcomes, skills and knowledge required to analyse impacts of sociological factors when undertaking community work and associated services.

The unit describes the application of knowledge of the broad social and cultural context in which work is planned and implemented in the community services industry.