This qualification reflects the role of workers in community and/or residential settings, who follow an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason. Discretion and judgement is required in relation to individual support, as well as taking responsibility for own outputs. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.

To achieve this qualification, the candidate must have completed at least 120 hours of practical work as detailed in the Assessment Requirements of the units of competency.